I recently upgrade my PC from Windows 8.1 to Windows 10. Everything was fine, absolutely no issues with upgrade. Just one question. I tried to play MKV videos from Movies & TV metro app. Video is fine but no sound. Digging around the net, I found out quick solutions.
Despite the popular belief .mkv files are actually multimedia container formats that combine audio, video and subtitles into a single file. This means that you can combine different audio and video file formats into a .mkv file format. MKV files also support seeking, chapters, menu, and metadata support, different audio and video streams, online streaming compatibility, subtitles and error recovery. In addition, .mkv files support almost any audio and video format, so it’s safe to say that MKV files are here to stay.
So if .mkv files are so awesome and rich with features, why is there no sound with .mkv files in Movies & TV app on Windows 10? Apparently Movies and TV app has some problems with DTS audio that mkv files use, and this is the main reason why there’s no audio with .mkv files. This is an annoying error, but how can you fix it?
Solution 1 – Switch to a third party media player
As we mentioned, Movies and TV app doesn’t have support for DTS audio, so the only solution is to wait for official update from Microsoft, but this might take a while, depending how high this issue is on their list of priorities.
Instead you can always switch to third-party media player such as VLC, or any other(See best MKV player for Windows). There are no issues with third-party players, so until Microsoft releases an update for Movies and TV app only solution is to use third-party multimedia player.
Solution 2 – Convert MKV files
If you are looking for specialized software products which deal with converting of .mkv files, we would recommend you to try out Brorsoft Video Converter.
It is a yet professional HD and 4K Video Converter, which comparatively has better output quality, in particular HD videos and intuitive interface. With it, you can fast convert MKV to Films & TV supported file type like H.264 MP4, MKV in .aac audio. A while later, the video conversion will be finished and you’ll be able to watch the awesome .mkv media content on Movies & TV without having to compromise on the quality. Now, we will give a detailed guide on the whole process from converting MKV to Movies & TV supported video.
Steps to convert MKV to Films & TV supported file format
1. Load MKV files Download the MKV video converter on your computer, install and run the program, add .mkv videos.
2. Select the output format Click Format bar and choose H.264 High Profile Video(*.mp4), H.264 Main Profile Video(*.mp4), or H.264 Baseline Profile Video(*.mp4) from “Common Video”, which can be recognized by Movies and TV app perfectly.
3. Start conversion After all necessary settings, you can hit the “Convert” to start converting MKV to Films & TV supported format. After conversion, you can play MKV files on Windows 10 Movies & TV app without hassle.
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