Plex MKV Not Showing Up – Any Solution?

As we know, Plex can support wide range of media formats.If your device supports it, Plex will stream it directly. If it doesn’t, Plex will transcode it to an acceptable format for your device. While, things are not so easy as we expect. When guys playing MKV via Plex, problems always around them:

Plex not detecting MKV files

“I have a diverse library of video files, many of them in mkv format. All other files play without problems but while transfer mkv files to Plex Media Server, it stops and go with buffering and reloading messages.”

In fact, MKV is just a container format, holding video, audio, image or subtitle files in it. The video and audio files in different MKV files can be encoded with different codecs. The Plex does not currently support Direct Playing all of MKV container videos. If the audio and video streams in the file are otherwise compatible, it will be Direct Streamed.

Play MKV files via Plex no sound

“I installed the Plex Home Theater on my Windows 7 PC. The PC is connected to the TV via HDMI, the audio output is connected to the audioreceiver via optical cable. I have a Plex server running on a separate PC. Everything was working fine untill I lost sound when playing MKV files. The MKV files I currently have shown up with no problem.”

That is to say, some of your MKV files with DTS audio, as Plex claim: DTS audio is not currently supported directly. Content with DTS audio will have the audio automatically transcoded to either AAC (default) or AC3 (if the Dolby Digital (AC3) receiver capability preference is enabled) by the Plex Media Server in order to preserve the surround sound audio channels.

Any solution to get Plex read and play MKV movie files without any issue? Well, to fix the issues, the easy option is to encode/re-encode the MKV videos to a more friendly format with Plex. Along with some help from third party programs, it can be done effortlessly. Here I will take Brorsoft Video Converter (Mac Version) for instance to show you how to transcode MKV files for Plex streaming without any problem.

It’s a professional yet easy-to-use app which can help you convert MKV to Plex Media Server with MP4 format (the most compatible video format for Plex) without quality loss. In addition, it not only supports MKV videos, but also handles various common video formats, camcorder/camera recorded videos and downloaded video from website, like H.265 MP4, XAVC, XAVC-S/L/I, MXF. MTS, M2TS, MOV, MP4, AVI, WMV, FLV,etc.

P.S. There are many programs out there that allow us to transcode MKV files to Plex friendly formats. If you are seeking for the best video output quality, fastest video conversion speed, and the largest formats supported, Brorsoft Video Converter will be your best choice.

How to Transcode MKV Files to Plex Compatible Format

Step 1. Load original MKV files

Click “Add” button on the main interface to load your MKV files to the program. (Drag&Drop function is included.)

Step 2. Select output format

Click “Format” and choose MP4 from “Common Video” as output format, which can be recognized by Plex easily. Here 3 H.264 presets “H.264 Baseline Profile Video(*.mp4)”, “H.264 Main Profile Video(*.mp4)”, “H.264 High Profile Video(*.mp4)” are supported.

Tips: With the right settings you can retain the quality of the original videos while also saving space. This is particularly helpful when streaming over your network, depending on your network quality. Simply click Settings bar and you can tweak the settings to your satisfaction and even save it as preset.

Step 3. Start MKV to Plex Conversion

Finally, hit the “Convert” button at the bottom of the main interface to start the conversion. It will automatically convert MKV to Plex Media Server compatible video files.

After the conversion, click “Open” to locate the output videos. Then, it would be easy for Plex to read and play the MKV video clips.

Related Guides:

Play MKV Files on Samsung TV with Best Quality
Solution to PS4 Not Reading MKV Movies
How to Solve VLC Not Playing MKV Files Issues
Easy Way to Play MKV from NAS

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